:root{--forest:#0d3321;--forest-dark:#0a2a1b;--forest-line:#1c4a34;--gold:#c9a84c;--gold-bright:#e8c86a;--cream:#f6f2e9;--ink:#1b2620;--muted:#6b7a71;--danger:#a1372c;--danger-bg:#fbe9e6;--ok:#2f6b45}*{box-sizing:border-box}body{margin:0;background:var(--cream);color:var(--ink);font-family:Jost,Arial,sans-serif}h1,h2,h3{font-family:Cinzel,Georgia,serif;letter-spacing:.02em;margin:0}.app-shell{min-height:100vh;display:flex;flex-direction:column}header.top-nav{background:var(--forest);color:var(--cream);padding:14px 32px;display:flex;align-items:center;justify-content:space-between;border-bottom:3px solid var(--gold)}header.top-nav .brand{display:flex;align-items:center;gap:14px}header.top-nav .brand img{height:44px;display:block}header.top-nav .brand h1{font-size:18px;color:var(--gold-bright)}header.top-nav .brand .sub{font-family:Cormorant Garamond,serif;font-size:12px;color:#cfd9d1;letter-spacing:.08em;text-transform:uppercase}.view-switch{display:flex;gap:8px}.view-switch button{background:none;border:1px solid var(--gold-line,#3a5f4a);color:#cfd9d1;padding:8px 14px;border-radius:4px;font-family:Jost,sans-serif;font-size:13px;cursor:pointer}.view-switch button.active{background:var(--gold);color:var(--forest-dark);font-weight:600;border-color:var(--gold)}nav.sub-nav{display:flex;gap:4px;background:var(--forest-dark);padding:0 32px}nav.sub-nav button{background:none;border:none;color:#cfd9d1;padding:12px 16px;font-family:Jost,sans-serif;font-size:14px;cursor:pointer;border-bottom:3px solid transparent}nav.sub-nav button.active{color:var(--gold-bright);border-bottom-color:var(--gold)}main{flex:1;padding:28px 32px;max-width:1200px;width:100%;margin:0 auto}.back-link{background:none;border:none;color:var(--forest);font-family:Jost,sans-serif;font-size:14px;cursor:pointer;padding:0 0 16px;display:flex;align-items:center;gap:6px}.back-link:hover{color:var(--gold)}.intake-wrap{max-width:760px;margin:0 auto}.intake-hero{text-align:center;margin-bottom:28px}.intake-hero img{height:70px;margin-bottom:14px}.intake-hero h2{font-size:24px;color:var(--forest)}.intake-hero p{font-family:Cormorant Garamond,serif;font-size:16px;color:var(--muted);margin-top:6px}.type-cards{display:grid;grid-template-columns:repeat(3,1fr);gap:14px;margin-bottom:22px}.type-card{background:#fff;border:2px solid #e3ddc9;border-radius:8px;padding:18px 14px;text-align:center;cursor:pointer;transition:all .15s}.type-card:hover{border-color:var(--gold)}.type-card.selected{border-color:var(--gold);background:#fdf9ee;box-shadow:0 4px 14px #c9a84c40}.type-card .glyph{width:36px;height:36px;border-radius:50%;margin:0 auto 10px;display:flex;align-items:center;justify-content:center;font-size:16px;color:#fff}.type-card h3{font-size:15px;color:var(--forest)}.type-card p{font-family:Cormorant Garamond,serif;font-size:13px;color:var(--muted);margin-top:4px}.form-card{background:#fff;border:1px solid #e3ddc9;border-left:4px solid var(--gold);border-radius:6px;padding:22px 24px;margin-bottom:20px}.form-card h3{color:var(--forest);font-size:16px;margin-bottom:14px}.form-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(220px,1fr));gap:14px}.form-grid.single{grid-template-columns:1fr}.form-grid label{display:block;font-size:12px;color:var(--muted);margin-bottom:5px;text-transform:uppercase;letter-spacing:.03em}.form-grid input,.form-grid select,.form-grid textarea{width:100%;padding:9px 11px;border:1px solid #d8d2bd;border-radius:4px;font-family:Jost,sans-serif;font-size:14px;background:#fdfcf8}.form-grid textarea{resize:vertical;min-height:80px}.form-actions-row{display:flex;gap:10px;margin-top:16px}.error-banner{background:var(--danger-bg);color:var(--danger);border-radius:4px;padding:10px 14px;margin-bottom:14px;font-size:13px}.btn{font-family:Jost,sans-serif;font-size:14px;padding:10px 20px;border-radius:4px;border:1px solid var(--forest);background:var(--forest);color:var(--cream);cursor:pointer}.btn:hover{background:var(--forest-dark)}.btn.secondary{background:#fff;color:var(--forest)}.btn.secondary:hover{background:#f0ece0}.btn.gold{background:var(--gold);border-color:var(--gold);color:var(--forest-dark);font-weight:600}.btn.gold:hover{background:var(--gold-bright)}.btn.block{width:100%;padding:13px;font-size:15px}.confirm-card{background:#fff;border-radius:8px;border-top:4px solid var(--gold);padding:40px 32px;text-align:center}.confirm-card .ref{font-family:Cinzel,serif;font-size:26px;color:var(--forest);margin:14px 0}.confirm-card .sla{font-family:Cormorant Garamond,serif;color:var(--muted);font-size:15px}.toolbar-row{display:flex;justify-content:space-between;align-items:center;margin-bottom:16px;flex-wrap:wrap;gap:10px}.filter-row{display:flex;gap:10px;flex-wrap:wrap}.filter-row select{padding:8px 10px;border:1px solid #d8d2bd;border-radius:4px;font-family:Jost,sans-serif;font-size:13px;background:#fff}table{width:100%;border-collapse:collapse;background:#fff;border:1px solid #e3ddc9;border-radius:6px;overflow:hidden}thead th{background:var(--forest);color:var(--gold-bright);text-align:left;padding:10px 14px;font-size:12px;text-transform:uppercase;letter-spacing:.05em}tbody td{padding:10px 14px;border-top:1px solid #eee6d3;font-size:14px}tbody tr:hover{background:#fbf9f2;cursor:pointer}.pill{display:inline-block;padding:3px 11px;border-radius:99px;font-size:11px;font-weight:600;color:#fff}.pill.outline{background:none;border:1px solid currentColor}.ticket-ref{font-family:Cinzel,serif;font-size:12px;color:var(--forest)}.empty-note{font-family:Cormorant Garamond,serif;font-style:italic;color:var(--muted);padding:24px;text-align:center}.detail-grid{display:grid;grid-template-columns:2fr 1fr;gap:20px;align-items:start}.detail-main{background:#fff;border:1px solid #e3ddc9;border-radius:6px;padding:20px 24px}.detail-side{display:flex;flex-direction:column;gap:16px}.side-card{background:#fff;border:1px solid #e3ddc9;border-radius:6px;padding:16px 18px}.side-card h3{font-size:13px;color:var(--forest);text-transform:uppercase;letter-spacing:.04em;margin-bottom:10px}.kv-row{display:flex;justify-content:space-between;font-size:13px;padding:5px 0;border-bottom:1px dashed #eee6d3}.kv-row:last-child{border-bottom:none}.kv-row .k{color:var(--muted)}.field-block{margin-bottom:16px}.field-block h4{font-size:12px;text-transform:uppercase;letter-spacing:.04em;color:var(--muted);margin-bottom:4px}.field-block p{font-size:14px;line-height:1.5;white-space:pre-wrap}.comment{border-left:3px solid var(--gold);padding:8px 14px;margin-bottom:10px;background:#fdfcf8;border-radius:0 4px 4px 0}.comment.internal{border-left-color:var(--danger);background:#fff8f6}.comment .meta{font-size:11px;color:var(--muted);margin-bottom:4px}.comment .meta .internal-tag{color:var(--danger);font-weight:600}.timeline-item{display:flex;gap:10px;font-size:13px;padding:8px 0;border-bottom:1px dashed #eee6d3}.timeline-item:last-child{border-bottom:none}.timeline-dot{width:8px;height:8px;border-radius:50%;background:var(--gold);margin-top:5px;flex-shrink:0}.hub-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(240px,1fr));gap:16px}.hub-card{background:#fff;border:1px solid #e3ddc9;border-left:4px solid var(--gold);border-radius:6px;padding:18px 20px;cursor:pointer;transition:box-shadow .15s,transform .15s}.hub-card:hover{box-shadow:0 6px 18px #0d33211f;transform:translateY(-2px)}.hub-card h3{font-size:16px;color:var(--forest);margin-bottom:6px}.hub-card p{font-family:Cormorant Garamond,serif;font-size:14px;color:var(--muted);margin:0}.icon-btn{background:none;border:none;cursor:pointer;color:var(--forest);padding:4px 6px;font-size:13px}.icon-btn:hover{color:var(--gold)}.icon-btn.danger{color:var(--danger)}.actions-col{white-space:nowrap;text-align:right}.toggle-inline{display:flex;align-items:center;gap:6px;font-size:13px;color:var(--muted)}.row-deleted{opacity:.5;background:#faf8f2}